Return and Exchange Policy

According to EU consumer protection law, you have the right to return or exchange goods unconditionally within 14 days of receiving the goods. Here is our specific return and exchange policy:

Unconditional Return and Exchange

You can request a return or exchange within 14 days of receiving the goods without stating a reason. The return or exchange period is calculated from the date you or a third party designated by you (not the carrier) receives the goods.

Return and Exchange Conditions

The goods must be unused, undamaged, and in the original packaging and labels.

Return and Exchange Process

Please apply for a return or exchange through our customer service department.

We will provide you with a return address and process a refund or exchange after receiving the goods.

Please note that you are responsible for the shipping cost of the return of the goods.

Refund Processing

Once we receive the returned goods and confirm that they meet the return conditions, we will complete the refund within 14 days. The refund will be refunded through your original payment method.

Exceptions

The following products are not subject to the unconditional return and exchange policy:

Products that have been opened or used and cannot be resold

Legal basis

This return and exchange policy is formulated in accordance with the EU Consumer Protection Law (Directive (EU) 2019/2161) and relevant legal provisions to ensure your consumer rights.